Hall's Group
  • 24-Apr-2019 to 23-Jun-2019 (NZST)
  • Takanini, AUK, NZL
  • Salary
  • Permanent Full Time

Customer Support Team Leader

The Company

 Based in Takanini, Auckland

  • Monday to Friday
  • Rostered Saturday shifts
  • On-going training and support
  • Enthusiastic, friendly and supportive culture
  •  
  • Hall's is NZ's leading temperature controlled transport & logistics provider, servicing many of NZ's leading brands. We are a well-established Private Company with branches across New Zealand. We strive towards providing top quality customer support and are looking for a Customer Support team lead that will share this same passion and drive. Reporting to the Customer Support & Claims Supervisor, you will provide exceptional management of customer relationship to enhance the customer experience.
  • Key Responsibilities:
  •   

The role of Customer Support team leader will manage the customer experience of their own allocated customers and that of their team. The key responsibilities of this role are:

  • Team problem solving guidance and governance
  • Providing guidance, training and support to the team especially with escalations
  • Building relationship with key customers to understand their customer support requirements
  • Provide exception customer support and proactively liaise with the wider business to improve customer experience
  • Achieving the prescribed SLA for customer queries for       allocated customers focusing on proactive communications to customers
  • Continuous improvement of processes, service delivery and internal collaboration
  • Building and maintaining effective communication channels and partnerships with the key internal staff ( Operational staff and BDMs)
  • Other tasks as required.

What you will bring:

To be considered for this role, we are looking for an experienced customer services individual with good leadership capability who enjoys solving problems while mentoring a team. You will be continuous improvement focussed, with good communications skills, both written and verbal. You will be adaptable, able to think on your feet and make decisions on the fly in a busy and fluid environment. If this sounds like you then please apply today!

 To apply click the 'apply now' button and proceed to Hall's careers website www.halls.co.nz/careers or email your details to steve.cross@halls.co.nz

 At Hall's we want all our staff to go home safely every day. To help achieve this, we have a comprehensive Health and Safety Plan in place to protect us all, including pre-employment medicals and drug testing.

Hall's Group
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